Delivery

Shipping normally takes just a few days (see below) but timescales are not guaranteed and in exceptional situations shipping can be delayed by up to 30 days if, for example, you give us an incorrectly-formatted shipping address, or your local customs and excise authority has intervened. If shipping is delayed by more than 30 days because it is deemed lost, we will cancel your order and refund your payment. 

United Kingdom Shipping

Standard rate £4.95
Rates for larger items:
* Cushions postage charge £10
* Throws and Lamp Shades postage charge £15
* Deckchairs £20
Normally 2-4 working days

We will send your delivery by Royal Mail Tracked or Signed For Delivery. If ordered after 10am, whilst we will endeavour to dispatch it same day, it may not be dispatched until the next working day. Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be dispatched on the next working day.

Priority delivery

£8.95
Normally 1-2 working days
(not available for larger items – cushions, throws and lamp shades)

We will send your delivery by Royal Mail Special Delivery Next Working Day if ordered before 10am on the day. If ordered after 10am, we will endeavour to dispatch it same day but it may not be dispatched until the next working day. Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be dispatched on the next working day and delivered the following day before 1pm.

Europe Shipping

£9.95 per order
Normally 3-7 working days

Please contact us for a delivery quote for cushions, throws and lamp shades.

*With the Brexit changes to EU imports all our orders to EU countries are no longer charged VAT when initially ordering.

However, VAT/IVA, duties and handling charges will be charged for each item on arrival into the country and will be payable by the customer, before they are allowed to collect their parcel. Please contact your local import office for more information.

USA, Canada and Rest of the World Shipping

£25.99 per order
Normally 3-8 working days

Please contact us for a delivery quote for cushions, throws and lamp shades.

*VAT is not charged by us when ordering from the USA and Canada. However, VAT, duties and handling charges are charged by the courier before the parcel is delivered

US customers: VAT and customs charges will be charged for each parcel and we will contact you by email to arrange the pre-payment of this. This is calculated by Royal Mail based on the item(s) and where they are manufactured

Canadian customers: VAT and customs charges will be charged for each parcel on arrival into the country and will be payable by the customer, before they are allowed to collect their parcel.

Australia & New Zealand Shipping

£16.99 per order
Normally 4-8 working days

Please contact us for a delivery quote for cushions, throws and lamp shades.

*VAT is not charged when ordering from Australia & New Zealand. VAT, duties and handling charges will be charged for each parcel on arrival into the country and will be payable by the customer, before they are allowed to collect their parcel. This is calculated dependent on the item(s) ordered and where they are manufactured.

How We Handle Your Order

We accept your order once we despatch your goods and we aim to despatch your order by the next working day. We will get a signature at your shipping address for delivery of your order, but this may not be the person named on the address label. If nobody is available to sign for your order we will leave a ‘Something for you’ card explaining that we attempted to make a delivery, inviting you to either collect your order from your local delivery office or arrange a redelivery within 18 calendar days.